Objective
Career professional with deep field-technician roots, advancing through leadership,
training, project management, and customer service. Focused on building the systems
and documentation that let teams of technicians do their best work.
Experience
Installation Manager — Data Centers
2024 – Present
Convergint · Ohio
- Built CCTVIPToolkit, a multi-vendor (Axis VAPIX, Bosch RCP+, Hanwha SUNAPI) Windows tool for IP camera discovery, programming, and verification at scale; reduced per-camera commissioning time and standardized field-tech workflow
Technician
2022 – 2024
Allied Security · Ohio
Branch Manager
2021 – 2022 (8 months)
Alert Alarms, Inc. · Ohio
Technician III, Security Technology
2014 – 2021
Walmart Stores, Inc.
- Provided guidance and training to area technicians and new hires
- Designed and shared documentation and tools to track daily duties of field technicians and management alike
- Performed administrative project management and service-call workflow
- Recognized as Technical Champion; performed beta testing for new initiatives
- Onboarded and trained 18 fellow technicians
- Received yearly company award (Region of the Year, Tech of the Year, or Team Player of the Year)
Installation / Service Technician
2010 – 2012, 2014
Alert Alarms, Inc.
Certifications & Licenses
- Ohio Fire Alarm License — Individual
- New Jersey Fire Protection Certificate
- OSHA 30
- Bosch 9412GV4 / Bosch B-Series Panels Master
- Bosch Praesensa
- Lenel OnGuard Certified
- Verint Video Solutions
- March Networks Vendor-Based Training
Education
Computer Technologies
2005 – 2008
Broome Community College
Computer Repair · Cisco CCNA
2000 – 2002
Broome-Tioga BOCES
Outside the Office
Based in Ohio, lives with two cats and a deep curiosity for tinkering with tech.
Off-hours go to home electronics, hands-on troubleshooting, and continuing
education in the systems his industry runs on.
Professional references available upon request.